Effective Date: 29.05.2023
Information we collect
When you rent a vehicle from EN-TACC d.o.o., we may collect the following personal information from you:
- First and last name: We collect your first and last name to identify you as a vehicle user.
- Email: We collect your email address to communicate with you regarding your booking, provide important updates and send promotional offers if you sign up for them.
- Phone: We collect your phone number to contact you about the reservation and provide the necessary assistance during the rental period.
- Address, zip code, city and country: We collect your address information to process your reservation and identification.
- Date of birth: We collect your date of birth to check your age to rent a car.
- Flight Number: If applicable, we may collect your flight number to assist with pick-up and delivery services at the airport.
Use of information
We use the collected information for the following purposes:
- Reservation and rental services: To process and manage your vehicle booking, including contacting, providing a rental agreement and delivering the requested services.
- Customer support: To respond to your inquiries, resolve your requests and provide assistance during the rental period.
- Communication: To send you important notifications, confirmations and updates regarding your reservation and to inform you of any changes or offers related to our services.
- Marketing: With your consent, we may use your email address to send you promotional materials, special offers or news. You have the option to unsubscribe from these communications at any time.
- Compliance with legal obligations: To comply with applicable laws, regulations and legal processes.
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
- Service Providers: We may engage trusted third parties to help us deliver our services, such as payment processing, customer support or IT infrastructure.
- Legal obligations: We may disclose your personal information if we are legally required or in response to valid legal requests from the competent authorities.
You have the right to access, correct, update and delete your personal information in our records. If you wish to exercise these rights or have any questions regarding your personal information, please contact us via the information below.
EN-TACC d.o.o. Address: Zagrebačka 11, Sarajevo Phone: +387(0)60/322-9350, Email: firstname.lastname@example.org