Privacy Policy

Effective Date: 29.05.2023

EN-TACC d.o.o. (“we”, “us” or “our”) provides car rental services and we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect the personal information you provide to us through our website or during the rental process. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

Information we collect

When you rent a vehicle from EN-TACC d.o.o., we may collect the following personal information from you:

1. First and last name: We collect your first and last name to identify you as a vehicle user.
2. Email: We collect your email address to communicate with you regarding your booking, provide important updates and send promotional offers if you sign up for them.
3. Phone: We collect your phone number to contact you about the reservation and provide the necessary assistance during the rental period.
4. Address, zip code, city and country: We collect your address information to process your reservation and identification.
5. Date of birth: We collect your date of birth to check your age to rent a car.
6. Flight Number: If applicable, we may collect your flight number to assist with pick-up and delivery services at the airport.

Use of information

We use the collected information for the following purposes:

1. Reservation and rental services: To process and manage your vehicle booking, including contacting, providing a rental agreement and delivering the requested services.
2. Customer support: To respond to your inquiries, resolve your requests and provide assistance during the rental period.
3. Communication: To send you important notifications, confirmations and updates regarding your reservation and to inform you of any changes or offers related to our services.
4. Marketing: With your consent, we may use your email address to send you promotional materials, special offers or news. You have the option to unsubscribe from these communications at any time.
5. Compliance with legal obligations: To comply with applicable laws, regulations and legal processes.

Data security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Disclosure

EN-TACC d.o.o. will not sell, trade or transfer your personal information to third parties without your consent, except as described in this Privacy Policy or where required by law. We may disclose your information:

1. Service Providers: We may engage trusted third parties to help us deliver our services, such as payment processing, customer support or IT infrastructure.
2. Legal obligations: We may disclose your personal information if we are legally required or in response to valid legal requests from the competent authorities.

Your rights

You have the right to access, correct, update and delete your personal information in our records. If you wish to exercise these rights or have any questions regarding your personal information, please contact us via the information below.

Privacy Policy Update

We reserve the right to update this Privacy Policy from time to time. The updated version will take effect from the date of the revision stated at the beginning of the Policy. We recommend that you regularly review this Privacy Policy for any changes.

Contact

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us at:

EN-TACC d.o.o. Address: Trg Oteškog bataljona br. 59, 71210 Ilidža, Phone: +387(0)62/112-481, Email: info@entac-cars.ba

By using our website or renting our vehicles, you confirm your consent to this Privacy Policy.